1. Can I return an item I purchased?

You can return the order within 3 business days from the date of the delivery. Item should not be opened/unsealed or used please make sure that labels or tags are not removed Once the item is received a store credit (Term & Conditions apply) will be issued within 3 business days.

If an item is faulty, wrongly described  then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Refunds will be done only through the Original Mode of Payment

2. Wrong product received?

If you received the wrong item please get in touch with us at help@my5starhome.com within 7 working days after receiving the item.

3. Can I cancel a purchase?

If you change your mind about your order, please get in touch with us to inquire about it at help@my5starhome.comwithin 48 Hours of making your order provided your item has not been dispatched it is possible to cancel your order.

4. When will my order be dispatched?

Orders are normally dispatched the same day or next business day. You will receive a notification email once the package has been dispatched with a courier tracking number.

5. What payment methods do you accept?

Currently we accept payments via credit card (Visa, Mastercard) or Cash On Delivery.

6. If I can’t find the product I am looking for, can I request it?

We are constantly expanding the range of products we offer. If we don't have it, ask us by completing the customer survey form and we'll see what we can do.

7. Where is my item?

An email will be received with a tracking number.

Alternatively you may choose to review the tracking status by clicking Track Your Order on top of the page.

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