Delivery and Shipping

DELIVERY & TRACKING

HOW MUCH DOES SHIPPING COST?
• 20 AED delivery for all orders in major cities in the UAE.

DO YOU SHIP INTERNATIONALLY?
• At this time we only ship orders within the UAE

WHEN WILL MY ORDER ARRIVE?
• Deliveries are made between 9am and 6pm the following day (except on Fridays). Once an order is placed, you will receive an order confirmation email including delivery tracking information that you can track here. Our shipping customer service team will contact you to arrange for a suitable time. Contact our shipping customer service line at +971(0) 4 8018100 for any questions regarding delivery.

CAN YOU DELIVER TO MY WORK OR ANOTHER ADDRESS BESIDES MY HOME?
• Yes. If you're shipping to an office or hotel, please put the office or hotel name in the address field as well as the reservation guest name, if applicable.

MY ORDER HASN'T ARRIVED YET. WHEN CAN I EXPECT TO RECEIVE MY PURCHASE

• Deliveries are made between 9am and 6pm Saturday through Thursday. We provide tracking  information so you can track your order. Contact our shipping customer service line at +971(0) 4 8018100  for any questions regarding delivery.

CAN I CANCEL A PURCHASE?
• If you change your mind about your order, please get in touch with us to inquire about it at help@my5starhome.com within 48 Hours of making your order provided your item has not been dispatched it is possible to cancel your order.

DO YOU SHIP TO P.O. BOXES?
• Sorry we don’t

IS A SIGNATURE REQUIRED FOR DELIVERY?
• Yes, customers are required to sign or have someone sign on their behalf.

AED40 Off Your First Purchase
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